Last updated: January 2025
AsilahSpanish & SkySpanish (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and what rights you have.
This policy applies to:
www.asilahspanish.com & www.skyspanish.comand the SkySpanish Training Portal Related sites and services operated by us, including LearnSpanishCommunity
1. Personal Data We Collect
We may collect and process the following information:
- Name and email address
- Billing details and payment confirmations
- Login details and course enrolments
- Progress in your online courses
- Your communication with us (emails, support requests)
- IP address, browser type, and general usage data (via cookies and analytics
- Professional role, organisation and aviation background, where provided
- Information submitted through level tests, intake forms, assessments and booking forms
- Spanish level, training objectives and operational communication needs
- Lesson bookings, participation, feedback and training progress
We do not store full credit card numbers on our own servers. Payments are processed securely by third-party providers.
2. How We Use Your Data
We use your personal data to:
- Provide access to our digital courses, memberships, and materials
- Process payments and manage your orders
- Communicate with you about your account, purchases, or support requests
- Send educational content, news, and offers if you have subscribed to our mailing list
- Improve our services, website, and customer experience
- Comply with legal and tax obligations
- Assess your current Spanish level and communication needs Recommend and deliver appropriate SkySpanish training pathways Manage training bookings, assessments and access to the SkySpanish Training Portal Respond to partnership, discovery meeting and organisational enquiries
We only use your data when we have a legal basis to do so (for example: contract, consent, legitimate interest, or legal obligation).
3. Email Communication and Newsletters
If you subscribe to our mailing list or otherwise give separate consent to receive marketing communications, we may send you:
- Tips and educational content
- News about our products, training programmes or events
- Occasional offers or promotions
Requesting or downloading a free resource does not automatically subscribe you to marketing communications unless this is clearly offered on the form and you choose to opt in.
We may send service emails that are necessary to deliver a requested resource, level test result, booking confirmation, account access or training-related information. These service emails are separate from marketing communications.
You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email, or by contacting us at info@asilahspanish.com.
4. Cookies and Tracking
Our websites use cookies and similar technologies to:
- Remember your preferences and login status
- Analyse how visitors use our site (for example, with Google Analytics)
- Improve our content and marketing
You can disable cookies in your browser settings. Please note that some parts of the site may not function correctly without cookies.
5. Sharing of Data
We only share your personal data with trusted third parties when necessary, for example:
- Payment providers (such as PayPro, Mollie, PayPal, or Stripe)
- Email service providers and marketing tools
- Online course and community platforms
- IT and hosting providers
These parties process data on our behalf and may only use it to provide their services to us. We do not sell your personal data.
6. Data Retention
We keep your data only for as long as necessary to:
- Provide our services
- Meet legal, accounting, and tax obligations
- Resolve disputes and enforce agreements
If you close your account or ask us to delete your data, we will remove what we can, except where we must keep certain information by law.
7. Your Rights (GDPR)
If you are located in the EU/EEA, you have the right to:
- Request access to your personal data
- Ask us to correct inaccurate data
- Ask us to delete your data (where legally possible)
- Object to certain types of processing
- Restrict processing in some situations
- Request a copy of your data (data portability)
To exercise any of these rights, contact us at: info@asilahspanish.com.
We may ask for proof of identity before fulfilling your request.
8. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no system can be guaranteed 100% secure.
9. Third-Party Links
Our websites may contain links to other websites. We are not responsible for the privacy practices of those third-party sites. We recommend that you read their privacy policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page. If changes are significant, we may notify you by email or through our websites.
11. Contact
For privacy enquiries relating to SkySpanish, contact:
SkySpanish
Email: info@skyspanish.com
For privacy enquiries relating to AsilahSpanish or LearnSpanishCommunity, contact:
AsilahSpanish
Email: info@asilahspanish.com
