Terms and Conditions

 

Last updated: January 2025

Welcome to AsilahSpanish and SkySpanish. Please read these Terms of Use carefully before using our websites, purchasing digital products or training services, booking live training, or accessing our online learning environments. By accessing or using our websites and services, you agree to these Terms where applicable.

These Terms apply to:

• www.asilahspanish.com
• www.skyspanish.com and the SkySpanish Training Portal
• Related sites and services operated by us, including LearnSpanishCommunity

1. About Us

AsilahSpanish provides digital Spanish-language courses, memberships, educational materials, live online classes and related services.

SkySpanish provides specialised Operational Aviation Spanish Communication development for aviation professionals and organisations, including assessments, individual and small-group training, digital learning materials, access to the SkySpanish Training Portal and tailored organisational pathways.

For SkySpanish enquiries, contact: info@skyspanish.com
For AsilahSpanish enquiries, contact: info@asilahspanish.com

2. Use of the Website

You may use this website only for lawful purposes. You agree not to:

• copy, distribute, or resell our materials without written permission

• try to gain unauthorised access to our systems or accounts

• use our content in a way that may harm our reputation or business

All course materials, videos, PDFs, lessons, exercises, and downloads are protected by copyright and are for personal use only.

3. Digital Products & Online Courses

All products sold through this website are digital products and services, including:

• online self-study courses

• downloadable or streaming lesson materials

• membership access to online communities

• live online classes and coaching

No physical products are shipped. Access is personal and non-transferable.

You are responsible for having a stable internet connection and a suitable device to access our content.

Live Online Training and Lesson Bookings

Live training sessions are scheduled by agreement and are subject to instructor availability.

Cancellation and Rescheduling

• Individual lessons may be cancelled or rescheduled free of charge when at least 24 hours’ notice is provided.
• Lessons cancelled less than 24 hours before the scheduled starting time are charged in full or deducted from the participant’s training package.
• Failure to attend a scheduled lesson without notice is treated as a completed lesson.
• If a participant arrives late, the lesson will still end at the originally scheduled time.
• If SkySpanish or the instructor needs to cancel a lesson, the lesson will be rescheduled without additional charge.

Group Training

Group sessions take place at the agreed time. A session cannot normally be rescheduled because one participant is unable to attend. A missed group session does not entitle the participant to a replacement individual lesson or refund.

Personal and Non-Transferable

Lesson packages, training pathways, assessments and portal access are personal and may not be transferred to another person, exchanged for other products or redeemed for cash unless SkySpanish agrees otherwise in writing.

Instructor and Scheduling Changes

Where necessary, SkySpanish may assign another suitably qualified instructor or make reasonable scheduling changes. Participants will be informed as early as reasonably possible.

Validity of Lessons

Unless otherwise stated in the purchase confirmation, training proposal or separate agreement, lesson packages must be used within 12 months of the purchase date.

Longer individual pathways and organisation-specific programmes may have a different validity period where this is stated in the applicable proposal or agreement.

An extension may be agreed in exceptional circumstances at the discretion of SkySpanish or AsilahSpanish. Any extension must be confirmed in writing.

This validity period applies to new purchases made after the publication of these updated Terms. Existing purchases retain the validity period that applied when they were purchased.

Unused Lessons and Refunds

Lessons that remain unused after the applicable validity period expire and are not eligible for a refund.

No refund is provided solely because a participant chooses not to use, complete or attend the lessons purchased. This does not affect any mandatory consumer rights that apply under applicable law.

Transfer of Lessons

A lesson package may be transferred to another person only with the prior written agreement of SkySpanish or AsilahSpanish.

The transfer must be arranged before the lessons are used by the new participant. Any assessment, pathway recommendation or portal access may need to be adapted to the new participant.

Login details, learning materials and personal accounts may not be shared directly between participants.

Technical Problems

Participants are responsible for having a suitable device, a stable internet connection and access to the agreed online meeting platform.

If a scheduled lesson cannot reasonably take place because of a technical failure, the lesson will be rescheduled without additional charge.

Where technical problems occur repeatedly, SkySpanish or AsilahSpanish may work with the participant to identify a suitable alternative arrangement.

Access to Learning Environments

Where a purchase explicitly includes lifetime access to the SkySpanish or LearnSpanishCommunity learning environment, the participant will retain ongoing personal access for as long as the relevant platform and materials continue to be maintained and offered.

Access is personal and may not be shared. The structure, technology, presentation or location of the learning environment may change over time without reducing access to the core materials included in the original purchase.

4. Prices & Payments

All prices are listed in EUR unless otherwise stated. Payments are processed securely through third-party providers (such as PayPro, Mollie, PayPal, Stripe or similar).

We may change prices or offers at any time. The price you see at checkout is the price you pay.

5. Refund Policy

Because our products are digital and access is granted immediately after purchase, we do not offer refunds once:

• access to the course or membership has been provided, or

• digital materials have been made available.

By purchasing a digital product or service from AsilahSpanish, you:

• give your explicit consent to start the service immediately, and

• acknowledge that you waive your statutory right of withdrawal for digital content that is delivered instantly.

If you believe a payment was made in error (for example, a duplicate order), please contact us at info@asilahspanish.com within 7 days and we will review your case.

6. Delivery Policy (Digital Delivery)

All products are delivered digitally.

After successful payment:

• you receive an email with access details, or

• your existing account is updated with access to the purchased product.

Delivery is considered complete when:

• login information has been sent, and/or

• the product or course is visible in your online account.

If you do not receive access within 10–15 minutes after payment, please check your spam folder and then contact info@asilahspanish.com.

No physical shipping or postage applies.

7. Subscriptions & Memberships

Some products are sold as subscriptions or memberships (for example, recurring access to an online community or course).

• You will be clearly informed if a product involves recurring payments.

• You may cancel a subscription at any time via your account or by emailing us.

• Your access will continue until the end of the current billing period.

• We do not give partial refunds for unused time within a billing period.

8. Affiliate Programme

AsilahSpanish may offer an affiliate programme. Affiliates can earn commissions by recommending our digital products.

Affiliates must:

• follow all applicable advertising laws and platform rules

• avoid misleading claims about results (“guaranteed fluency”, etc.)

• not send spam emails or messages

We reserve the right to terminate affiliate accounts that violate these conditions.

9. Educational Disclaimer

All courses and materials are designed for educational purposes only. Individual language-learning results vary and depend on:

• time invested

• starting level

• participation in exercises and live sessions

We do not guarantee that you will reach a specific language level (e.g. A2, B1, B2) within a fixed period of time.

10. Limitation of Liability

AsilahSpanish is not liable for:

• temporary interruptions in access to the platform

• data loss caused by technical failures of third-party providers

• indirect or consequential damages (such as loss of income)

• issues caused by incorrect use of our materials

Our total liability will never exceed the total amount you paid for the product or service that gave rise to the claim.

11. Changes to these Terms

We may update these Terms from time to time. The latest version will always be available on this page and the “Last updated” date at the top will be changed accordingly

12. Governing Law

These Terms are governed by the laws of Spain and applicable EU regulations.
Any disputes will be handled by the competent courts in Spain, unless mandatory consumer law requires otherwise.

13. Contact

For questions about these Terms, your purchase or your account, you can contact us at:

info@asilahspanish.com

AsilahSpanish Málaga